Which of the following methods are used to define contractual obligations that force a vendor to meet customer expectations?
Which of the following methods are used to define contractual obligations that force a vendor to meet customer expectations?
Service Level Agreements (SLA) are the primary method used to define contractual obligations that force a vendor to meet customer expectations. They specify measurable performance standards and outline the responsibilities of both parties, serving as an enforceable framework for ensuring that the vendor delivers the agreed-upon service quality and performance levels.
SLA is a service level agreement, which goes with ongoing maintenance, service contract, on the other Hand SOW Statement of Work define how the will commence.
This is suppose to be multiple answer option, so The methods used to define contractual obligations that force a vendor to meet customer expectations are: A. Terms and Conditions B. Statements of Work C. Service Level Agreements (SLA)
Service Level Agreements (SLA) are the most appropriate method for defining contractual obligations that ensure a vendor meets customer expectations. They provide a structured and enforceable framework for service delivery and performance measurement.