A user's account information required for multi-factor authentication is not set up properly and is preventing the user from logging in.
What should you do?
A user's account information required for multi-factor authentication is not set up properly and is preventing the user from logging in.
What should you do?
The best approach to resolve this issue is to use the MFA Unlock command in the Admin Portal to suspend multifactor authentication for 10 minutes. This method allows the user to regain access temporarily while addressing the setup problem without the risk of data loss or service interruptions that could arise from more drastic actions like deleting the account or changing the directory source.
A - Correct