Users complain they are unsuccessful attempting to authenticate to the Password Vault Web Access (PVWA) web site. After entering their credentials, they receive a `Timeout has expired`. You test the URL using multiple browsers and receive the same error. The CyberArk.WebApplication.log shows the `ITACM012S
Timeout has expired` log entry.
What is the next troubleshooting step you should take?
When users are unsuccessful in authenticating to the Password Vault Web Access (PVWA) site and receive a `Timeout has expired` error, it is important to check the health of the Vault Server and ensure all services are running. This step is crucial because the PVWA relies on the Vault Server for authentication and any issue with the Vault Server or its services can lead to timeouts and errors.
https://cyberark-customers.force.com/s/article/00000167