You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem.
Apparently, the connections are reposting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?
After identifying the problem, the next logical step in the troubleshooting process is to discover the scale of the problem. This helps to understand the extent of the issue, whether it affects just a few users or a larger group, which will guide the subsequent actions to resolve the issue effectively.
The correct answer is B. Because, the next logical step after identifying the problem to determine the scale of the problem. The CWNA official guide says it.
Correct answer is B
Scale of problem "3 users", problem identified, next step is to fix problem
B is the correct answer. That 3 users have reported the problem does not mean that the scale of the problem has been discovered. There could me more users who have the problem. Beside, the answer clearly asks, 'With the problem identified, what is the next logical step in the troubleshooting process?'