When deploying Security as a Service in a highly regulated industry or environment, what should both parties agree on in advance and include in the SLA?
When deploying Security as a Service in a highly regulated industry or environment, what should both parties agree on in advance and include in the SLA?
When deploying Security as a Service in a highly regulated industry or environment, it is critical that both parties agree in advance on the metrics defining the service level required to achieve regulatory objectives. These metrics ensure that the service provided complies with all relevant regulations, and they form the basis for assessing the service's performance. This agreement should be clearly included in the SLA to ensure that both parties have a mutual understanding of what is required to meet regulatory standards.
Will go with option A. Other options like B, C, D, and E are important considerations as well, but they are not typically included in the SLA.