Which of the following documents provides expectations at a technical level for quality, availability, and responsibilities?
Which of the following documents provides expectations at a technical level for quality, availability, and responsibilities?
A document that provides expectations at a technical level for quality, availability, and responsibilities is known as a Service Level Agreement (SLA). An SLA specifies the level of service that a provider will deliver, including details such as uptime, response times, and performance criteria. It ensures that the customer receives the agreed level of service and that the provider is held accountable for meeting these expectations.
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B - Service Level Agreement (SLA)
A document that provides expectations at a technical level for quality, availability, and responsibilities is a Service Level Agreement (SLA). An SLA is a contract between a service provider and a customer that specifies the level of service that the provider will deliver. This typically includes technical details such as uptime, response times, and performance criteria. The SLA is used to ensure that the customer receives the level of service that they have agreed to and that the provider is held accountable for meeting those expectations. Options A, C, and D are not related to the technical level of service expectations. EOL refers to the end of life for a product or service, MOU is a memorandum of understanding, and EOSL is the end of service life.
MSP workers where you at?!
An SLA (Service Level Agreement) is a formal agreement between two parties that outlines the expectations and responsibilities for a service. It provides specific details at a technical level, including quality, availability, and the responsibilities of each party involved in the agreement. SLAs are commonly used in various business relationships, such as between a service provider and a customer or between different departments within an organization. The SLA sets clear expectations for the level of service that should be provided and the consequences for failing to meet those expectations.
An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels. Organizations use SLAs when contracting services from service providers, such as Internet Service Providers (ISPs). Many SLAs include a monetary penalty if the vendor is unable to meet the agreed-upon expectations.
B: SLA (Service Level Agreement)
An old ITIL question. Definitely B
A Service Level Agreement (SLA) is a document that outlines the specific expectations at a technical level for quality, availability, responsibilities, and other metrics related to the services provided by one party to another. SLAs are commonly used in service contracts between providers and customers to define the level of service that the customer can expect and the consequences for not meeting those service levels.