A user reports that a crucial fileshare is unreachable following a network upgrade that was completed the night before. A network technician confirms the problem exists. Which of the following troubleshooting steps should the network technician perform NEXT?
The next step in the troubleshooting process after confirming that a problem exists is to establish a theory of probable cause. This involves analyzing the information collected to get an idea of what might be causing the issue. Establishing a theory is crucial for narrowing down potential problems and deciding on the next steps, which will include planning and implementing a solution. Skipping this step could result in unnecessary or misguided actions.
A. Establish a theory of probable cause The 7 steps to troubleshooting are: 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem 5. Implement the solution 6. Verify full system functionality, and, if applicable, implement preventive measures 7. Document findings, actions and outcomes I think the assumption is, because a user was having an issue the technician verified that the issue was valid, so they are merely identifying that there is a problem. We aren't told that we know what the issue is, so the next step is likely to Establish a theory of probable cause. Knowing that there is an issue and knowing/guessing why the issue exists is where we need to differentiate.
Problem was already identified, theory was established based on claims and tested, so therefore creating a plan of action is next, you played yourself
I asked ChatGPT which gave me generic C however this is a COMPTIA exam. I asked BING AI which referenced Comptia websites 3 times to determine answer is. A!! After confirming the problem, the next step in the troubleshooting process is to establish a theory of probable cause (Option A)12. This involves analyzing the information collected to get an idea of the type of problem, which assets it has affected, and even if it has been encountered in the past2. Once a probable cause has been established, the technician can then create a plan of action to resolve the problem, implement the solution, and document the problem and the solution3. So, the correct answer is Option A. Learn more 1 comptia.org 2 comparitech.com 3 comptia.org 4 spiceworks.com 5 dnsstuff.com
A. Establish a theory of probable cause. Before implementing a solution or taking further actions, it's important to understand the potential causes of the problem. By establishing a theory of probable cause, the technician can narrow down possible explanations for the issue and gather more information to confirm or rule out those explanations. This step involves collecting data, analyzing logs, and conducting tests to identify the root cause of the problem.
A. Establish a theory of probable cause is the next troubleshooting step that the network technician should perform.
C. Create a plan of action to resolve the problem should be the next troubleshooting step that the network technician should perform. This step involves creating a detailed plan for resolving the issue, which will help to ensure that the problem is addressed effectively and efficiently. The plan should include steps such as identifying the scope of the problem, gathering additional information as necessary, and developing a list of potential solutions.
"following a network upgrade that was completed the night before." That's your probable cause. now C (create a plan of action)
Yes and no. You'd still want to check the change management documentation to establish a theory of what part of the network change is the probable cause.
It's D.eez nuts!
Cant assume anything. They did not say "his theory is the update caused the issue"... what about the update may have caused it? What else could have changed? There is no theory yet.
it's A. B is the fourth in TM. After the technician confirmed that the problem exists which is " network upgrade the night before". The next step will be "Establish a theory of probable cause".
He believes the update is the cause.
Obviously A - Just google the Comptia troubleshooting steps, it is obviously !