Users working with large files back up the files to external hard drives. One user’s files take longer to back up than other users’ files. The user has tried backing up the files to other users’ drives with the same results. Which of the following steps should the technician take first to correct this issue?
If files take longer to back up on different external drives, the issue is likely with the user's system rather than the drives or USB cables. Updating the storage drivers on the user's system can resolve any compatibility or performance issues, thus improving the backup speed.
Since the user has already tried backing up the files to other users' drives with the same results, it's less likely that the issue is related to the user's specific external hard drive or USB cable. Therefore, option A (Replace the hard drive’s USB cable) may not be the first step to take. Instead, it would be more effective to focus on options that address the performance of the files or the system itself. Here's a revised suggestion: B. Defragment the user’s external hard drive.