HOTSPOT
-
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS
-
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
I believe "let's take a look at your phone settings" is the best choice
"let's take a look at your phone settings" Change the security to SSL/TLS, port 993 Port 993 is the secure port of IMAP DeanCyber on YouTube has a video on this question "CompTIA A+ 220-1102 Simulation. Help desk chat support"
Forgot to add the last part "Educate the end user on the solution"
Thanks!
14 April 2023 I passed my core 2 exam, thanks exam topic keep it up. I can't wait to write my networking exam.
just took test, lets look at you settings and then imap port 143
pretty sure its port 993
So Wildhunt is correct, its "let's take a look at your phone settings", Change to Port 993, and educate the customer. I looked up the answer for 143 or 993 and this is what I found, "Secure IMAP connections Port 993 is the default port for secure IMAP connections that use TLS/SSL encryption."
I took a class where they said the answer was: What has changed recently, Change to IMAP, and close the ticket
so is it port 143 or 993? I thought it would be port 143.
its port 993 , check the Q199 Next page
I wonder if the correct answer is "Has anything changed recently?". Can anyone confirm the answer please?
I was thinking that too but he already stated he received the phone from Telecom. So I'm thinking its "lets take a look at your phone settings."
Anyone else noticed the correct answer in question 199?