A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?
A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?
When encountering a blue screen of death after a failed Windows 10 update, performing a safe mode boot is a logical initial step. Safe mode starts Windows with a minimal set of drivers and services to help diagnose and fix issues. If the computer can boot into safe mode, you can then troubleshoot further, such as by uninstalling problematic updates or drivers. This is generally the first step a technician would take to diagnose such issues.
Safe mode is the way.
How can you run safe mode, when you cannot even start up the computer. Answer should be B. Run the system restore to access system restore tools for recovery options
The question asks which step should the technician take next and thats try to boot into safe mode. Obviously.
accessing safe mode you have to enter system restore isnt it ?
A. Try booting into safe mode and see if that doesn't blue screen first.