A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
When troubleshooting a computer issue, especially one related to performance and application loading problems, it is essential to start by checking the hardware functionality. Running CPU and memory tests can help identify if there are underlying issues with the computer's components that may be causing the application loading problems. This step helps rule out hardware failures that could lead to software malfunction, making it a fundamental initial step in the troubleshooting process.
Rolling back patches seems fairly intensive for a first step. A quick hardware check would take a few minutes at most and eliminate some causes of a sudden reboot. I vote B.
C. Check for any installed patches and roll them back one at a time until the issue is resolved. The first step in troubleshooting the reported issue with applications not loading properly after an unexpected reboot is to check for any installed patches or updates that might have caused compatibility issues. Rolling back patches one at a time can help identify if any recent update is causing the problem. This approach focuses on the software aspect of the issue, which is likely to be the cause, given that the problem occurred after the reboot.
B. Run both CPU and memory tests to ensure that all hardware functionality is normal. When troubleshooting a computer issue, especially one related to performance and application loading problems, it's essential to start with hardware diagnostics to rule out any potential hardware problems. Running CPU and memory tests can help identify if there are underlying issues with the computer's components that may be causing the application loading problems.
According to the CompTIA A+ certification exam objectives, the FIRST step in troubleshooting is to identify the problem. This involves gathering information from the customer, verifying the obvious issues, and duplicating the problem if possible. Therefore, the BEST solution for the FIRST step in troubleshooting the customer’s issue is C. Check for any installed patches and roll them back one at a time until the issue is resolved.
C. Checking for any installed patches and rolling them back one at a time until the issue is resolved would be the first step in troubleshooting. A patch or update that was installed overnight may have caused the issue with the applications not loading. Rolling back patches one at a time can help identify which patch is causing the issue. Installing alternate open-source software in place of the applications with issues, running CPU and memory tests, and reformatting the hard drive and reinstalling the newest Windows 10 release and all applications are not recommended as the first step in troubleshooting, as they may be time-consuming and may not address the underlying issue.
Check for any installed patches and roll them back one at a time until the issue is resolved.
B all the waaaay
first step would be to check if everything its alright...
Windows updates management/troubleshooting are relevant parts of this exam's testing goals. This question specifically states a restart occurred overnight, which is most commonly associated with Windows update performing its work while the computer is most likely to be idle.
Sudden restart coming from an updated implementation. So option C is the correct answer for this question.
Gather information first. Hubris has, can, and will break a good technician. Assumptions can lead you to reinstall those patches after you realize your hard drive is throwing SMART predictive failure errors.
i would say B cause the first step should involve gathering information not immediately making changes. yes C has you gathering a bit of info but then quickly assuming what the problem is and starting to make changes.
this is worded rather peculiar. from my comprehension, the question is asking what the first step of the troubleshooting process is; not to troubleshoot the actual issue. If we were trying to troubleshoot the actual issue, I would say C since we can see that it is obviously software related. HOWEVER, that is not the question therefore my answer is B.
Taking in account the context (reboot at night), the problem is probably software/config related, not hardware.
Check for any installed patches and roll them back one at a time until the issue is resolved.
at first i thought it was C, but being a helpdesk tech for a few years, i def think B is the way to go as a FIRST step. if all hardware seems good, then go ahead and roll back updates
Rolling back windows update patches one at a time is much more intensive and performing a simple CPU/RAM check.