A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)
To address the issue of pop-ups, scanning the computer with the company-provided antivirus software would help detect and remove any malware or viruses present, which is a standard practice in such scenarios. Resetting the web browser can effectively remove any unwanted extensions or settings that may be causing the pop-ups. Together, these steps would likely resolve the problem by addressing both potential malware and browser-related issues.
Its absoluly A and F. You shouldnt block the ads, you should remove them. Its almost certainly a proxy redirect so resteeing browser and running antivirus best solution.
I don't see how A would be an option because of, "The user thought the company-provided antivirus software would prevent this issue." So what would running the anti-virus software do? Plus it states that it is a Pop-up as soon as they open the browser.
Pop ups can be adware. And adware is still considered malware.
He thought the company provided anti - virus software. Therefore, does not know for sure if they have it or used it. So run an anti- virus software
It didn't catch the malware in real time (active scan). but that doesn't mean a full system scan wouldn't find it.
I just want to honestly understand why resetting the browser is even on your mind????
The question asks which options will most likely RESOLVE the issue. Scanning the system doesn't resolve the issue. Blocking the ads and resetting the web browser actually resolves the issue, whether it's efficient or not doesn't matter in this case.
Companies have strict protocols, therefore A-F would be a no brainer
A pop-up blocker would prevent pop-ups from appearing, but it won't remove the adware or malware causing this. I think the most appropriate action here is to A and F, since C won't remove the adware (it'll just prevent the pop-ups from showing).
While resetting the web browser can sometimes resolve issues related to browser settings or extensions, it may not address the underlying cause of the pop-up messages, which is likely malware or adware. Therefore, scanning the computer with the antivirus software and deploying an ad-blocking extension to the browser are the most appropriate steps to take in resolving the issue.
I was originally CF but im changing my answer to AF because i feel like its common sense to always run the anti virus software in a situation like this.
i dont usually vote but i gotta for this one, you gotta run that antivirus, i wasnt sure whether c or f would be better for the second answer but i think resetting the browser after running the antivirus might do a bit better than using an ad blocker.
If the browser is infected, always check with a malware scan because a separate program (often marked on antivirus programs as a PUP) may be injecting the browser with the adware. An ad-blocking program only targets the current site meaning it won't help against a PUP or a messed up browser config.
I believe the next steps would be A and F, but C would come after those are completed.
A and F. You scan as a best practice but the issue is notifications being pushed from web browsers.
To resolve the issue of pop-ups on a company workstation, the following steps should be taken: 1. Scan the computer with the company-provided antivirus software to detect and remove any malware or viruses that may be present on the system. This is the first step in resolving any security-related issues on a computer. 2. Deploy an ad-blocking extension to the browser to prevent pop-ups from appearing when browsing the web. Ad-blocking extensions can help prevent unwanted ads and pop-ups from appearing on a user’s screen, which can help reduce the risk of malware infections.
Open your Windows Security settings. Select Virus & threat protection > Scan options. Select Windows Defender Offline scan, and then select Scan now Persistent web page issues may be resolved by clearing your web browser's cache and cookies. If the issue continues, or you have other browser issues, you could also try resetting your browser to its default settings
I did this question on quizlet and was AC
It is AC Check objective 2.10 in the A+ Core objectives. They mention the user of ad blockers in browsers https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)
bro check it properly . 2.10 mentioned C&F .Clearing browsing data & Ad blockers
To resolve the issue of pop-ups on a company workstation, the following steps should be taken: 1. Scan the computer with the company-provided antivirus software to detect and remove any malware or viruses that may be present on the system. This is the first step in resolving any security-related issues on a computer. 2. Deploy an ad-blocking extension to the browser to prevent pop-ups from appearing when browsing the web. Ad-blocking extensions can help prevent unwanted ads and pop-ups from appearing on a user’s screen, which can help reduce the risk of malware infections.