A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue?
The most likely cause of the issue is that the device needs user confirmation to update to a major release. Corporate-managed devices often have auto-update enabled to ensure security and performance, but major OS releases frequently require user confirmation to prevent disruptions or compatibility issues that might impact the user's workflow. The fact that the user is unaware of the OS being out of date supports this, as they might not have received or noticed a prompt to confirm the update.
A. The device does not have enough free space to download the OS updates = can be true B. The device needs user confirmation to update to a major release = because it is managed by corporate it does not require user confirmation to update, so = false C. The device is not compatible with the newest version of the OS. = false because it is under management of corporate and they know all devices. also the mobile is several version out of date, here it says only with the newest version D. The device is restricted from updating due to a corporate security policy= false. corporate security policy should update devices regularly to improve security not to prevent several versions from updating I go with "A"
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If the user is unaware that the mobile device's OS version is not current despite auto-update being turned on, the most likely cause of the issue is that the device is restricted from updating due to a corporate security policy, option D. Corporate-managed mobile devices are often subject to specific security policies and configurations set by the organization to protect sensitive data and resources. It is possible that the corporate security policy restricts OS updates to ensure compatibility with the organization's security protocols and prevent unauthorized access. Option A, not enough free space, could cause problems with downloading and installing updates, but it would not cause the user to be unaware of the outdated OS version.
The assigned technician notices the OS is several versions out of date. Which would mean the device is restricted from updating due to a corporate security policy is the incorrect answer. As the technician knows the company's policies.
Its a trick question the user will never submits a ticket because its outdated according to“several versions out of date” even more he's unaware the OS version is not current, so he must be submits it because something is wrong with his device that preventing him from doing his tasks so A is making more sense to me IMO. Please advice if i missed something.
it is D
The device is restricted by corporate-management from updating due to a corporate security policy, update was set to automatically start, user has not mentioned issues running, or installing other programs. A mobile phone & PC should warn you about low storage space at all times.
just google it and look If the user is unaware that the mobile device's OS version is not current despite auto-update being turned on, the most likely cause of the issue is that the device is restricted from updating due to a corporate security policy, option D. Corporate-managed mobile devices are often subject to specific security policies and configurations set by the organization to protect sensitive data and resources.
A corporate security policy can restrict a corporate-managed mobile device from updating its OS automatically, even if the auto-update feature is turned on. This can be done to prevent compatibility issues, security risks or performance problems caused by untested or unwanted updates. The device administrator can control when and how the updates are applied to the device. The device not having enough free space, needing domain administrator confirmation or being incompatible with the newest version of the OS are not likely Exams Prep CompTIA - 220-1102 Top IT Certification Prep Material 233 of 395 A. B. C. D. E. F. A. B. C. D. causes of the issue, since the user would receive an error message or a notification in those cases.
Seriously is this a real question? if OS is several generations out of date there a high chance that the phone doesn't support the newer version. Generations are a year apart and that make this phone 4~7 years out of date. except for high end phones most phones only get a couple years. this is a question that the correct answer should be to followed up with more research before jumping to the "most likely cause of the issue"
if read through the notes, you will know that the answer is A.
With a corporate managed device using most likely using MDM (Mobile Device Manager) having a device out of date poses a unnecessary security risk to the agency.
If you studied, you’d know it’s A.
It is D
D. because it's a corporate managed mobile device.
. According to CHATGPT Answer is B. The device needs user confirmation to update to a major release. The most likely cause of the issue with the corporate-managed mobile device running an outdated OS despite having auto-update turned on is that the device needs user confirmation to update to a major release (option B).
The device is restricted by corporate-management from updating due to a corporate security policy, update was set to automatically start, user has not mentioned issues running, or installing other programs. A mobile phone & PC should warn you about low storage space at all times.
Surely if there was not enough free space the user would have a notification saying this?