An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?
When certain locally attached devices stop working after a Windows update and a reboot does not resolve the issue, the technician should perform a rollback of the updates. Rolling back updates will revert the system to a state before the update, which can fix the compatibility issues with the devices introduced by the recent update.
Roll it back.
D. Roll back updates. If certain locally attached devices stopped working after a Windows update, and a reboot did not resolve the issue, the technician should consider rolling back the updates. Rolling back updates involves reverting the system to a previous state before the problematic updates were installed.
My answer was B> I would think checking updates for the external device would be logical step.