A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC. Which of the following steps should the technician take to troubleshoot this issue?
A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC. Which of the following steps should the technician take to troubleshoot this issue?
The technician already suspects that the issue is a result of a failed NIC, which means a theory of probable cause has already been established. The next logical step in the troubleshooting process is to test this theory to determine if the NIC is indeed the cause of the problem. Therefore, the correct step would be to 'Test the theory to determine the cause.'
already has a theory next step is to test the theory.
He already has a theory, he believes it's a failed NIC, next step is to test the theory.
I think the answer is B, he has to be sure that NIC failure is the problem before testing the theory.
In order. 1.Identify the problem 2. Establish a theory 3.Test the theory 4.Establish a plan of actions to resolve the problem and implement solution 5.Verify full functionality 6.Document results.
Normally, if the technician have determine the probably cause of the issue, the step 2 has so verified and the the next step for me is : Test a theory of probably cause