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Question 64

The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

    Correct Answer: A

    When the touch-screen feature on a Windows device stops working, the first place a technician should check is the Device Manager. This is because Device Manager allows the technician to quickly verify if the touch screen is recognized by the system, check for any driver issues, and see if the device has been accidentally disabled. Any hardware-related issues or missing drivers would typically be evident in Device Manager, making it the best starting point for troubleshooting.

Discussion
JoeGumbyOption: A

For something that stopped functioning completely, I would check Device Manager first to see if there is a failed driver or if the device had accidentally been disabled. If the touchscreen was still partially usable then I would go to the digitizer setting first.

kwyjiboOption: A

I don't think there is a "digitizer settings" feature, everything online points to checking Device Manager to make sure it is enabled

YouKownNothingJonSnowOption: A

I think the right answer is A because doesn't seem to exist a "digitizer settings" in Windows. https://support.microsoft.com/en-us/surface/what-to-try-if-your-surface-touchscreen-doesn-t-work-01575279-71ab-637d-60f4-eac111ad703f#bkmk_standard_touchscreen_troubleshooting

manujoe

There is https://www.windowscentral.com/how-calibrate-touch-enabled-display-windows-10

TazzyOption: A

I'd say this question tries to catch you out, surely you will find the settings for the digitizer in Device Manager, if I'm not mistaken??

Rz10Option: A

i'd say Device manager on this. Anyone has a better idea?

Cha_la_la

Digitizer is what translates your taps and gestures into the input on the screen.

SixGoddessOption: A

the answer is device Manager they can verify if the touchscreen is recognized by the system to check for any driver issues and or reinstall the touchscreen drivers if necessary,

ElPato80Option: D

Ok so device manager I think is for attached devices or paired devices connected to the device and not the device itself. I was thinking it was system configuration as that is for the device itself. D makes sense though and is the most obvious to me as it relates to touch screens. I am not familiar yet with working with digitizer apps or programs with windows yet so that is why I was thrown off.

l0609890Option: D

Tough Question but I think I am going with D. I have a digitizer setting called "Tablet PC settings" and it allows me to calibrate my digitizer. If the touch screen is not working but the display doesn't look broken, it is very likely the digitizer setting are wrong or requires calibration

dnblyOption: D

D should probably be read as Digitizer Calibration Tool (which is the official Windows name for that settings area).

papawaiswais

same here

polygonman244Option: A

I always check Device Manager first when troubleshooting. I didn't know there was a feature in Windows called "Digitizer settings".

Dalers

Udemy suggests there should be an option for 'Display settings', I feel this answer may be incorrect

nothanks6969

Display = Digitizer