A user brings a laptop to work every morning, correctly seats it in the docking station, and then opens the laptop to begin work with no issues. After the user left the laptop at home during a two-week vacation, the laptop is no longer working. Upon returning to the office, the user reports that the keyboard and display are no longer working. Which of the following should the technician ask the user to do first?
The first step in troubleshooting a laptop that is not responding after being unused for a period of time is to ensure it is powering on correctly. Asking the user to press and release the laptop power button can help determine if the laptop is powered off or in a sleep state. If it's in sleep mode, pressing the power button should wake it up. If it's powered off, pressing the power button should turn it on. This step is essential before checking other potential issues like docking station connections or battery charging.
I would go for A
Given the scenario, the technician should first ask the user to: B. Press and release the laptop power button. This action will help determine if the laptop is powered off or in a sleep state. If it's in sleep mode, pressing the power button should wake it up. If it's powered off, pressing the power button should turn it on.