A technician is troubleshooting a problem. The technician tests the theory and determines the theory is confirmed. Which of the following should be the technician's NEXT step?
A technician is troubleshooting a problem. The technician tests the theory and determines the theory is confirmed. Which of the following should be the technician's NEXT step?
After a technician confirms a theory while troubleshooting, the next step is to establish a plan of action. This involves determining the specific steps required to resolve the problem effectively. Establishing a plan ensures that the solution is implemented methodically and addresses all aspects of the issue. It is an essential step before actually implementing the solution.
I think it should be implement the solution since the theory has been determined and confirmed
In the CompTIA's troubleshooting model, it goes like this: Step 3: Establish a theory of probable cause Step 4: Test the theory to determine cause Step 5: Establish a plan of action to resolve the problem Step 6: Implement the solution (or escalate as necessary)
establishing a plan comes before implementing the solution