A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
To best understand the user's issue by simultaneously viewing the user's screen, the technician would use Remote Desktop Protocol (RDP). RDP provides the ability to log onto and control the user's desktop remotely, making it easy to see exactly what the user is experiencing. It is widely used in Windows environments for remote support and troubleshooting.
VNC can be used to allow multiple users to simultaneously view one user's screen along with that user, because you are on the systems network, similar to how remote desktop services work together if running on a server. Web Answer: Virtual Network Computing access and control with Remote Desktop. You can use Remote Desktop to access a computer running Virtual Network Computing (VNC) software on macOS, Linux, or Windows, and view and interact with the computer's screen. VNC access is similar to the Control command in Remote Desktop. https://support.apple.com/guide/remote-desktop/virtual-network-computing-access-and-control-apde0dd523e/mac#:~:text=Desktop%20User%20Guide-,Virtual%20Network%20Computing%20access%20and%20control%20with%20Remote%20Desktop,Control%20command%20in%20Remote%20Desktop.
C. VNC (Virtual Network Computing) VNC allows for remote desktop sharing, which means the technician can view the user's screen and interact with it in real time to troubleshoot and provide assistance. This is a common approach for remote desktop support and collaboration.
RDP stands for Remote Desktop Protocol, which directly implies remote access and control of the desktop. VNC (Virtual Network Computing) allows remote access to another computer's screen, but is less commonly used than RDP for Windows systems.