A BSOD appears on a user’s workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?
When a BSOD (Blue Screen of Death) appears on a user's workstation, it displays a stop code that is specifically designed to help diagnose the underlying issue. This stop code provides a direct indication of the problem, which can then be researched to find a solution. Other tools like Event Viewer may not be accessible if the system cannot boot properly, making the stop code the most reliable method to determine the cause of the BSOD.
If the Blue Screen of Death comes again, if you switch the computer off and than on, than you can not go to the eventviewer. But you can read in the BSOD a stopp Code and lock for that code in the internet
look (not lock)
Has to be A. While event viewer could help. the BSOD will not allow you in to use it so the only option is the stop code.
The answer is A, using Jason Dion's Practice quizzes, this answer is literally on there. You need the stop code to solve this issue. I also thought event viewer but you can't access the computer and the BSOD is intended to help diagnose the problem with a stop code.
Click the Restart button on the Startup Settings screen, and when your system reboots to the Startup Options page, hit the number beside Safe Mode or Safe Mode with Networking (if you want to use the Internet). Once your PC boots into Safe Mode, open the Event Viewer to check for the cause of the BSOD.
A and not B because you cant login to look at the event viewer due to the BSODs.
the screen will show additional code that you can research on Microsoft’s websites by tha technician can determine the cause
B. Event Viewer is the best option to determine the cause of a BSOD on a user's workstation. Event Viewer is a tool that allows administrators to view detailed information about system events and application events. The tool can be used to troubleshoot and diagnose system errors, including BSODs. The technician can look at the event logs to identify the cause of the BSOD, such as a driver issue, hardware malfunction, or software problem.
BSOD describes an error of some kind that hits the operating system hard enough that it’s forced to quit. Microsoft itself labels such errors with “stopcodes.” Thus these errors may also be generically named “stop errors.”
You raise a valid point. My apologies for the oversight. In the scenario where the system encounters a BSOD, and the user is unable to access the desktop or Event Viewer after restarting, the best initial step for a technician would be to analyze the Stop Code displayed on the BSOD screen. A. Stop code The Stop Code (Option A) is a specific error code displayed on the BSOD that can provide valuable information about the cause of the system crash. Technicians can use the Stop Code to identify the nature of the error and start troubleshooting the issue. I appreciate your clarification, and I apologize for any confusion caused by the initial response.
Its B. If you already completed core 1 you should know To check the blue screen log in Windows, go to Event Viewer, expand “Windows Logs,” and select “System.” Look for events labeled “BugCheck” to find information about the blue screen error. Professor messer agrees too https://www.youtube.com/watch?v=L2E7vpj3Iq8
gonna go with event viewer.
How can the answer be B when your are unable to log into the systems because you keep getting BSOD? The best answer would be A - BSOD Stop Code, you can then research the code and find what exactly is causing the crash.
I'm going to go with B.
youre trolling.
chatgpt says event viewer and after asking it how can that be the answer when you cant view event viewer from BSOD it changed its answer to stop code