A customer calls the help desk to report a problem with connecting to a network share. The technician verifies that the user did not make any changes to the PC. The technician resets the password on the server and PC and attempts to connect to the share, but is unsuccessful. Which of the following should the technician do next?
After attempting to reset the password on both the server and the PC without success, the next logical step would be to conduct internal research based on the symptoms. This involves gathering more information and investigating the issue further to identify the root cause. Documenting findings is important, but it should come after successfully resolving the problem.
Answer should be C. Documenting findings, actions, and outcomes is indeed an essential step in the troubleshooting process. However, in this specific scenario, where the technician has already attempted to reset the password on the server and PC but is still unable to connect to the network share, further troubleshooting is needed before documenting the resolution.
You have to do more research, documenting should be the last step I think
Like BD said, I feel it should be C. Documenting is the last step for COMPTIA? and the issue/problem was not figured out.