The symptoms described suggest interference or congestion issues in the wireless network environment. Given that several access points (APs) are mounted in the office, the most likely cause of the frequent disconnections and reconnects is:
C. Channel overlap is occurring
Channel overlap happens when adjacent wireless access points use overlapping frequency channels. This can lead to interference and reduced performance, causing devices to disconnect and reconnect frequently as they try to find a clear channel or a stronger signal.
Therefore, option C, channel overlap, is the most likely cause of the reported wireless connectivity issue in the small office located in a high-rise building with multiple APs.