A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
Given the symptoms described, where the keyboard keys do not register properly but an external keyboard works fine, cleaning the keyboard is the most logical first step. Dust and debris accumulation can cause keys to malfunction. It is a practical and inexpensive solution to attempt before considering more extensive repairs or keyboard replacement.
Makes no Sense! The keyboard has to be replaced.
Cleaning is always cheaper than replacing, could save you money if it works.
I saw on another website the answer C is correct....bit I am not sure 100%
Cleaning the keyboard is a logical first step to resolve the issue. If cleaning the keyboard doesn't help, it might be necessary to consider further hardware repair or replacement of the built-in keyboard.