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Question 183

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

    Correct Answer: C

    Booting into safe mode allows the system to load with only the essential drivers and services, which helps to prevent the malware from starting and makes it easier to detect and remove it completely. This method ensures that all remnants of the malware are addressed, especially those that might evade removal during a standard boot. Properly removing malware often requires this more controlled environment to ensure a comprehensive clean-up.

Discussion
dcv1337Option: B

B. Educating the user will most likely help to permanently remove the malware. The user may be engaging in risky behavior, such as visiting unsafe websites or opening suspicious emails, that is causing the system to become re-infected with malware. By educating the user on safe computing practices, the technician can help prevent future infections. NOTE: Notice how it says the "user" reboots the system and NOT the "technician". The users action and p*rn addiction is causing this!

crazymonkeh

I don't know in what universe you live in where education magically removes the ALREADY infected system.

Jay23AmMonsIV

THIS IS HILARIOUS LOL Some Dr. Strange avenger type magic at that point ahaha

BigBrainLogicOption: C

If the user's system is repeatedly infected with malware even after the anti-malware software has been updated and a scan has been run to remove the malware, it's possible that there are still malicious files or processes running on the system. In this case, the most likely solution for permanently removing the malware is to boot the system into safe mode and run a deep scan to identify and remove any remaining malicious files. Educating the user and scheduling regular scans can help to prevent future malware infections, but it may not be sufficient for removing existing malware.

SunreeOption: C

According to Professor Messer In those cases, you should boot into Safe Mode

b0bby

Hate this question. Why does it say "user reboots system" and "again becomes infected". This either implies the user reinstalled the software that created the problem or the problem wasn't solved in the first place. Pending on the way you understand the message changes the answer and that what leads to yet another 50/50 vote.

EngAbood

Booting into safe mode ?? then what ?? take a picture with black screen ? uncomplete choises ...):

orsopdxOption: C

booting into safe mode is only thing that makes sense to me

JayysaystgisOption: C

The answer is C. Safe mode can also be used to remove rogue security software.

Mamad66Option: B

This is because malware often comes from unsafe browsing habits or opening suspicious emails.

crazymonkehOption: A

Comptia A+ malware removal steps mention: 1.) Identify infected devices. 2.) Quarantine the devices. 3.) Disable System Restore. 4.) Remove the Malware. 5.) Setup scheduled scans and updates. 6.) Re-enable System Restore and create a restore point. 7.) Educate the user. C. Booting into safe mode could be correct, but it sounds like a means to an end. The problem is still around. A. Enable System Restore sounds like it matches the Malware Removal process so that's what I'm going with, but it's hard to say.

yutfaceOption: B

Sorry folks, B is a bad answer. How is educating the user going to remove malware?

MikeGeo

The question specifically states anti-malware tech removes the malware. The issue isn't removing the malware. The issue presented is how to permanently remove the malware. The question is worded badly, but the question as is suggests that the malware coming into the computer is the issue, and educating the user would prevent the issue. I agree that the phrasing should have been better to more properly show if the malware was actually fully removed by the anti-malware tech or not...

MikeGeo

hm. rereading the question would show that there also wasn't time for the user to cause the secondary mess up, which would suggest that the poorly worded question was meant to imply that the maleware wasn't fully removed....

PerpendicularOption: C

Question is which option will most likely HELP to permanently remove the the malware. Safe mode is an alternate boot method that makes it easier to diagnose and remove malware infection. Educating the end user won't help to remove the malware unless you teach him how to remove the malware.