A company is considering shifting its business to the cloud. The management team is concerned about the availability of the third-party cloud service. Which of the following should the management team consult to determine the promised availability of the cloud provider?
A Service-Level Agreement (SLA) defines the expected level of service between a service provider and its customer. It outlines the quality and availability of the service, performance metrics, and response times, making it the appropriate document for a management team to consult when considering the promised availability of a third-party cloud service.
As I write this comment, there are 3 out of 3 votes for A... What??? The correct answer is clearly D by the definition of SLA. Nothing else fits.
D. Service-level agreement A Service-Level Agreement (SLA) is a contract between a service provider (in this case, the cloud provider) and its customer (the company shifting to the cloud) that defines the expected level of service and the commitments regarding service availability, performance, response times, and other aspects. SLAs provide clear guidelines on the quality of service that the cloud provider is promising to deliver. The management team should consult the cloud provider's SLA to understand the guaranteed availability and performance metrics of the cloud services.
Service level agreement
Service-level Agreement
Service-Level Agreement (SLA)
simple