Ann, an administrator, has been troubleshooting a server issue. She carefully questioned the users and examined the available logs. Using this information, she was able to rule out several possible causes and develop a theory as to what the issue might be. Through further testing, her theory proved to be correct. Which of the following should be the NEXT step to troubleshoot the issue?
After testing and confirming the theory, the next step in the troubleshooting process is to establish an action plan. This step involves detailing the specific steps needed to implement the solution, ensuring that all necessary precautions and resources are accounted for. Once the action plan is established, the solution can then be implemented effectively.
'NEXT' step would be to establish a plan of action. Identify the problem. Research. Establish a theory of probable cause. Test the theory. Establish a plan of action. Implement or escalate. Verify functionality. Document the solution.
What are the 7 troubleshooting steps from CompTIA? Standard troubleshooting steps Identify the problem. Research. Establish a theory of probable cause. Test the theory. Establish a plan of action. Implement or escalate. Verify functionality. Document the solution.
C. Implement the solution