Which of the following actions is the FINAL step in the standard troubleshooting methodology?
Which of the following actions is the FINAL step in the standard troubleshooting methodology?
The final step in the standard troubleshooting methodology is to document the solution and the cause. After successfully troubleshooting and resolving an issue, it is important to document all findings, actions, and outcomes. This ensures that there is a record of the troubleshooting process and solution for future reference, which can save time and effort if similar issues arise again.
Step 1. Identify the problem. Step 2. Establish a theory of probable cause. Step 3. Test the theory to determine the cause. Step 4. Establish a plan of action to resolve the problem and implement the solution. Step 5. Verify full system functionality and, if applicable, implement preventive measures. Step 6. Document findings, actions, and outcomes.
Documentation is the last step in troubleshooting methodology.
Basically do all the grunt work to figure things out, fix it, then document it as the final step. My Answer is A.