Correct Answer: AJitter refers to the variation in packet arrival times and is a critical factor in real-time communications such as VoIP calls, where consistent delivery of packets is essential for maintaining call quality. A jitter greater than 10ms can cause noticeable disruptions in audio communication, leading to poor voice quality or even call drops. On the other hand, in-office video calls (option B) could potentially buffer to compensate for jitter, though they would also be affected. Routing tables from the ISP (option C) and firewall CPU processing time (option D) are not directly influenced by jitter. Therefore, a VoIP sales call with a customer would be MOST affected by this statistic.