A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
When a technician does not recognize the interface of an antivirus message, the next step should be to investigate what the interface is and what triggered it to pop up. This is crucial to determine whether the antivirus message is legitimate or potentially a fake pop-up generated by malware. Using an unfamiliar interface to remove viruses could lead to further complications if it turns out to be malicious. Therefore, understanding the nature of the interface is vital before proceeding with any actions.
The tech doesn't recognize the interface. So don't use it.
Some of these questions are answered wrong on purpose so that Exam topics could avoid copyright issues with these tests. But its also good that we have discussion boxes to mitigate these kinds of things, so no, if it quacks like a duck and walks like a duck, then its probably a virus and you shouldn't click on it. The answer is B.
More likely the original answer is wrong as the pdf they came from held that answer. That is what makes examtopics stand out; intelligent discussion around the question.
Seems like C is the answers every indian call center scammer wants.
20B Indians cant be wrong.
Step 1 - Identify malware symptoms, Step 2 - Quarantine infected systems, Step 3 - Disable System Restore, Step 4 - Remediate infected systems, Step 5 - Schedule scans and run updates, Step 6 - Enable System Restore and create restore point, Step 7 - Educate user, So I think the answer is B identify the symptom
makes the most sense... why would you use an interface you dont recognize? it can be a pop up ad virus
B makes more sense
tech is rookie
Obvious answer. It’s a fake anti-virus software.
The technician must first determine whether it is legitimate or a potential scam. Therefore, he needs to (B) Investigate what the interface is and what triggered it to pop up.
If the interface is unfamiliar or suspicious, definitely don't use it. B is the only answer that presents a troubleshooting step and doesn't fall for the malware.
C is literally the worst possible answer. Use the scammers own software to remove the virus! Wont end well. B is correct
No doubt about this one: B. Investigate what the interface is and what triggered it to pop up.
C makes no sense why would you use an unrecognized interface to perform a virus scan?
I agree, but I wouldn't go with A as this does not solve the issue.
Would "A" be likened to quarantining the affected system?
cateegorically B, why would you use an interface you dont recognize?
It's important for the technician to understand the nature of the interface and what triggered it to appear.
The answer is B