A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
The first step a help desk technician should take when encountering an issue is to check the Knowledge Base. The Knowledge Base is a repository of documented problems and their solutions, often contributed by other technicians who have dealt with similar issues. By consulting the Knowledge Base first, the technician can quickly find if the issue has been encountered before and the steps taken to resolve it, thereby saving time and effort.
Look At the question, It says Colleague, not user. The answer is A. A Colleague will add the issue to a knowledge base if they have had to work on the same issue in the past.
Check knowledge base
check knowledge base for sure
Check Knowledge Base.
If I have an issue let's see if anyone else has solved this or not and documented it. If so it would be in the knowledge base. My answer choice is A.
I agree with pauliwog.
Check knowledge base
A is the anwser
CheckCompTIA study guide
The Study Course says A, currently.