This is perhaps one of the worst question wordings with answers that are too similar. I think I am leaning towards site survey (C) only due to my inference based on the question's use of the word "find."
If the admin is "finding" the areas of poor/nonexistent signal strength, to me, it implies those areas haven't yet been discovered. A heat map displays that signal information and the admin can certainly reference those same areas, however, as many have pointed out, a site survey would have to already have been conducted to produce a heat map. Plus, since the question took the time to describe how employees have confirmed it's an ongoing incident, it implies to me that nothing has been done yet to resolve the issue.
Shaky, I know, however I am more comfortable with my inference based on the wording/context of the question rather than the inference that a site survey has randomly been conducted already and an existing heat map can be referenced.