A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
The first action a technician should take when encountering symptoms such as strange pop-up windows and performance issues is to isolate the machine from the network. This will prevent the potential spread of malware to other systems and also protect the network from any further harm. Once the machine is isolated, further troubleshooting steps, such as scanning for malware or installing antivirus software, can be performed without risking additional damage to the network.
I thought once the problem as been identified, then quarantine the system
D. It seems like there's malware so you would want to scan for malware thats why you should Install antivirus software. Obviously
Given the symptoms reported by the user, the next best step for the technician would be: D. Install antivirus software. Installing antivirus software will allow the technician to perform a comprehensive scan of the system to detect and remove any malware or viruses causing the pop-up windows and performance issues. This action helps address the immediate problem and ensures the security and integrity of the system.