An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?
After a failed tethered OS update with no error messages, the next logical step is to determine if the device has adequate storage available. OS updates often require significant storage space to download and install. If there is not enough storage, the update cannot proceed. Checking for adequate storage is a straightforward and crucial troubleshooting step that should be addressed before considering other possibilities.
If you don't have enough storage wouldn't you get and error?
Verifying all third-party applications are disabled (Option A) and determining if the device has adequate storage available (Option B) may be necessary steps in some troubleshooting scenarios, but they are less likely to be the issue if there are no error messages on the device. Confirming a strong internet connection is available using Wi-Fi or cellular data (Option D) may also be necessary for downloading the update, but since there are no error messages, it is less likely to be the issue. So C.
it says a tethered update, so the device is plugged in, most likely charging
Eliminate C and D because the OS update is TETHERED. Device is plugged in and downloading through the wire, not wireless. Eliminate A because it is irrelevant to an OS update.
bullshit worded questions like this are what piss me off the most about comptia
Agreed, but the good news is, you still get partial pts if you get the 2nd best answer. That's why the test is graded on a scale to 900, rather than 1-100%.
makes sense, how did you find out that they give partial points
A) doesn't make sense in this scenario. B) would produce an error. C) I feel like the user would have noticed if their phone died during an installation. D) is the only one that makes sense.
Tethered means it won't use wifi or cell data. B would produce an error. Stupid as it sounds, I think CompTIA might be pointing toward C. What the user would notice or not is irrelevant to the question - would it stop the phone from updating? Yes.
really annoying that they call a usb connection between phone and computer "tethered," makes it hard to find info to answer this question. trying to reword it without the word tethered also brings up a bunch of stuff unrelated to this question. my instinct is to say B, but i have no idea if an error message would show up or not when updating by connecting to a computer, i know it would if you were doing a regular OS update over cellular connection. the battery shouldnt be to much of a problem cause the computer would power the phone over the USB connection, unless it was at like 1 percent and was about to die i guess. the computer it is connected to would need wifi or ethernet but the phones cellular data wouldnt matter am i right? weird question.
No Error message might indicate some disruption i.e power saving modes or even shutdown during the update process. C sounds more plausible. My first choice would be Low storage issue which is very common but that would almost always trigger an error. can't be an internet issue because it's a tethered connection which means software is being loaded to the phone via a usb connection to the pc (most probably through offline copy). I'll go with C
OS updates often require a significant amount of storage space to download and install. If there is not enough storage available on the device, the update cannot be completed. Checking for adequate storage is a straightforward and crucial step in troubleshooting the issue. Mnemonic to Remember: "Space First for Safe Updates" This phrase helps you remember that ensuring sufficient storage space is a critical first step when troubleshooting failed OS updates.
No error message, than it could be network connection issue.
I believe it is D. Reasoning is deduced from other answers being false from my own experience. A. Doesn't make sense. B. It wouldn't let you download the application without enough available space. C. It's tethered aka power source/plugged in. D. While its possible to have ethernet and power tethered to an Android device, its highly unlikely, so a failed update that was initiated is likely due to bad connectivity.
Leaning strongly on "B" as the proper answer. If you read the question carefully, the update was attempted on a TETHERED connection, meaning plugged into a PC or something similar. The question gives us no indication of the technician changing/attempting a wireless update instead. Only logical answer left is checking to see if the device storage is full. Does it make 100% sense? Not entirely, I can't recall a device I used that didn't provide some sort of error code/alert but here we are.
the content has already been downloaded which means no extra storage is needed to complete the update. The device needs to have sufficient battery life to update the content. So it's C
Doesn't say anywhere that it has already been downloaded.
There are no error messages on the device. that's the point on this question!
B and C would generate a message. So it should be D
Not enough storage and low battery would generate an error. So it should be D.
This question makes no sense. B and C makes the most sense, here is why. It mentions tether update, which rules out D, wifi or cellular data as update is through tethering from another device that assumes that it has the OS file. It also rules out A, because why you don't have to perform an update. But, both B and C will show error messages... B will say not enough storage, C will say unable to update please charge... Take a guess between b and c lol
Given the options, the most logical next step would be: B. Determine if the device has adequate storage available. Insufficient storage is a common reason for OS update failures, and verifying available storage would be a prudent step to take. If the device has enough storage but the update still isn't working, then the technician can proceed to check other factors like the battery charge or internet connection.