A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?
The laptop's ability to turn on when connected to an external monitor, mouse, and keyboard at the user's desk indicates that the issue is related to the power supply, likely the battery. If the laptop does not turn on in the conference room but works when plugged in at the desk, it suggests that the docking station or power source at the desk is compensating for a faulty or depleted battery. Therefore, replacing the laptop's battery is the best solution to ensure that the laptop functions everywhere in the office.
If the laptop turns on correctly when connected to an external monitor, mouse, and keyboard at the user's desk, the issue may be related to the peripherals or the connections used in the conference room. Providing a dedicated peripheral set for use in the conference room ensures that the user has the necessary accessories to connect the laptop and use it in that specific location.
This makes so much sense. Like why will you say the battery?
THE ANSWER IS D. THE BATTERY IS NOT WORKING UNLESS YOU'RE HOOKED UP TO DOCKING STATION. ok?
Issuing a peripheral set for use in the conference room will not resolve one part of the question which is to let the laptop functioning everywhere due to battery not keeping a charge. Therefore, the most accurate answer is D.
The question states EVERYWHERE in the office. I do not think its a plausible solution to have a set up anywhere this user might go in the office. Even having only an additional setup in a conference room does not address the problem with the laptop. I do think what the question is hinting at, is the user is using a docking station/port replicator at their desk. It states, the laptop does not turn on when they are in the conference room, and when at their desk, they use an external mouse, keyboard and monitor with no issue. A docking station/port replicator can supply power to the laptop negating a battery issue and support those devices. If it is a issue with the battery, they would experience it when they are not at the desk, because they are not directly plugged into power.
Thanks for that word 'Everywhere'.
The correct answer is D. Replace the laptop's battery. The laptop's ability to turn on when connected to an external monitor, mouse, and keyboard at the user's desk suggests that the issue is related to the laptop's power system, specifically the battery. The fact that it won't turn on in the conference room, but will turn on when connected to external power sources, points to a battery issue. Reinstalling the laptop's operating system (A) would not address the hardware issue. Enabling a remote desktop account (B) would allow the user to access their laptop remotely, but not resolve the issue with the laptop's power system. Issuing a peripheral set (C) would not address the underlying issue with the laptop's battery. Replacing the laptop's battery should resolve the issue and ensure the laptop functions everywhere in the office.
None of these are really good answers, but I don't see how you're landing on a battery. When he brings it back to his desk it says that he is connecting it to a keyboard, mouse and external monitor. It doesn't say anything about a docking station or plugging it into power. So your just assuming that? All of the answers suck, but I am going with C.
The key phrase with this question is that they want the laptop to work everywhere. RDP and setting up peripherals in a single location doesn't meet that criteria. Also, Reinstalling the OS is going to have no effect on this in the slightest. It is clear that the laptop is using a docking station which not only connects the devices but the power too. It is the battery. D.
I think the keywords to be mindful of here are "TURN ON" and "EVERYWHERE". The major thing needed for a laptop to turn on is POWER. This can be gotten from direct power source or battery. Since the laptop comes on at the user's desk after being connected to monitor, mouse and keyboard, those are indications that a docking station is being used as that is the only thing that can power the laptop and be available for use. Yes, I know that may seem as an 'assumption', but it is a very logical explanation. Note also that the only thing that can have you laptop turn on everywhere is the office is a good powered battery.
Best choice.
The question requires a solution that will enable the laptop to function everywhere in the office.
if plugging peripherals into your laptop is the only way it turns on, but nothing about plugging it in to power, then theres something way more seriously wrong with that machine than batter/peripherals lol
If the laptop is not turning on in the conference room, and the issue is related to the laptop's battery, then replacing the laptop's battery (Option D) would indeed be the appropriate course of action. A malfunctioning or depleted battery could prevent the laptop from powering on independently.