Option C is the correct one. The client application is configured to use RC4, is the most likely root cause of the issue.
TLS 1.3 is a newer version of the SSL/TLS protocol that was designed to improve security and performance. It introduces several new cipher suites and removes support for older cipher suites, such as RC4. If the client application is configured to use RC4, which is not supported in TLS 1.3, it will not be able to establish a secure connection to the server.
Option A, the client application is testing PFS (Perfect Forward Secrecy), is not related to the issue. Option B, the client application is configured to use ECDHE (Elliptic Curve Diffie-Hellman), is not necessarily a problem as ECDHE is supported in TLS 1.3. Option D, the client application is configured to use AES-256 in GCM (Galois/Counter Mode), is not necessarily a problem as AES-256 in GCM is a cipher suite supported in TLS 1.3.