A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Since the microphone has been confirmed to work using the Voice Recorder application on the PC, the issue is likely related to the permissions settings for the VoIP application. Windows 10 has specific privacy settings that control which applications can access the microphone. To ensure that the third-party VoIP application has access to the microphone, the technician should enable the microphone under Windows Privacy settings, allowing desktop applications to use it. This step is necessary to grant the necessary permissions for the VoIP application to access the microphone, thus resolving the issue of no outgoing audio.
We know that it is B because the other answers imply that it is a hardware problem, which we know to be false because the question stated that the microphone is functional, its just a matter of enabling the microphone to be used with third party applications
The technician should first remove the microphone from the USB hub and plug it directly into a USB port on the PC. They should then check to see if the microphone works on the PC using Voice Recorder. If the microphone still does not work after being plugged directly into the PC, the technician should then enable the microphone under Windows Privacy settings to allow desktop applications to access it. If the microphone still does not work after enabling it in Windows Privacy settings, the technician should delete the microphone from Device Manager and scan for new hardware. If the microphone still does not work after completing these steps, the technician should replace the USB microphone with one that uses a traditional 3.5mm plug.
Answer is B, Read the question properly. It says what should be done to SOLVE the issue not what should be done NEXT. A will be correct if asked what should be done NEXT and B is correct if asked what should be done to solve it.
I'm dead man wrote a whole paragraph explaining why he was wrong 😂😂😂
I'd go with A, this has fixed these kinds of issues for me countless times.
Nevermind, it's clearly B....
Based on the given scenario, the BEST action for the technician to solve the lack of outgoing audio issue on the third-party Windows 10 VoIP application is option A: Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
i'm still confused what kind of powerhub enables audio connection to the PC? Powerhubs normally don't have data connections to the PCs
my bad. it's a powered hub. not a power hub. powered hubs have usb connection to the pc and can connect multiple peripherals. B is correct
This is most likely due to needing to set applications to have access to microphone from Windows Settings > Privacy > Microphone (App Permissions)
I think the best option to solve the issue is B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it. This is because the user is trying to log in to a specialized software, which may be a desktop application that does not have permission to use the microphone by default1. Enabling the microphone under Windows Privacy settings can allow desktop applications to access it and resolve the issue1. The other options are not as relevant or effective as option B.