A user reported performance issues on a computer after a recent OS update. A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?
A user reported performance issues on a computer after a recent OS update. A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?
Before making any significant changes like rolling back the system, it is critical to perform a system backup. This ensures that all current data and any recent changes are preserved and can be restored in case something goes wrong with the rollback process. Securing data should always be the priority to avoid any potential data loss.
Performing a system backup is crucial because you never know what's going to happen to your data. Always play it safe.