A. Reconfigure the channels to reduce overlap should be the NEXT step a wireless technician should take to troubleshoot this issue.
Based on the site survey findings, it appears that AP3 and AP4 are operating on channels 5 and 11, respectively, which could be causing interference with AP1 and AP2, both of which are on channels 2 and 1, respectively. In addition, the RSSI for AP3 and AP4 is much stronger than for AP1 and AP2, which suggests that clients may be associating with AP3 and AP4 instead of AP1 and AP2.
To address this issue, the wireless technician should reconfigure the channels on the APs to reduce overlap and interference. This may involve changing the channel assignments for AP1 and AP2 to channels with less interference, such as 3 or 4. Additionally, decreasing the transmit power on AP3 and AP4 may also help to reduce interference and encourage clients to connect to AP1 and AP2 instead.