An employee reports to a network administrator that internet access is not working. Which of the following should the administrator do FIRST?
An employee reports to a network administrator that internet access is not working. Which of the following should the administrator do FIRST?
When addressing a network issue, the first step should be to identify the symptoms. This involves gathering initial information about what specifically is not working. Knowing the exact nature of the issue (in this case, a problem with internet access) is essential before proceeding to further diagnostic steps. Without identifying symptoms, the administrator would not have enough context to effectively troubleshoot the issue or determine if anything has changed.
BROTHERS..... HEAR THEEEE. ITS LITERALLY on comptia website. Comptia.ORG. HERE https://www.comptia.org/blog/troubleshooting-methodology Specific steps here may include: Gathering information from log files and error messages Questioning users Identifying symptoms Determining recent changes Duplicating the problem Approaching multiple problems one at a time Narrowing the scope of the problem ITS RIGHT THERE. U ask the users first before identify symptoms. HOW ARE PEOPLE PUTTING B. the correct answer is C
Both are parts of Step one. In step one no part has higher priority than another. Its actually a bad question because B and C are technically correct
Comptia moment
Terrible question indeed. Symptoms were already identified. BUT, yeah, CompTIA moment.
? "Identifying symptoms Determining recent changes" So... It's B.
"Questioning users Identifying symptoms Determining recent changes" "HOW ARE PEOPLE PUTTING B." Answered your own question there my man.
Did non of you heard about compTIA 7 steps? It's again A+ level. And it is sth that they are crazy about. If not, here is video: https://www.professormesser.com/network-plus/n10-008/n10-008-video/network-troubleshooting-methodology-n10-008/ B. Is correct answer. Again, it doesn't matter what is your experience as a helpdesk/network admin/cisco CEO - this is comptia exam and that is the answer that gets you certified. Even if "in real life" it makes no sense...
"hello helpdesk, my internet does not work" "hi client, I got you. Let me dive right into the entire history of every system to see if 'something has changed'" No, you first check for symptoms, what is not working, since when, etc. Basic help desk shit
B, identify the symptoms then see if anything has changed after they state the symptoms
first determine if anything has changed.
I´d go for C After identifying symptoms (internet access is not working), you go to the next step • Gathering information from log files and error messages • Questioning users • Identifying symptoms • Determining recent changes • Duplicating the problem • Approaching multiple problems one at a time • Narrowing the scope of the problem (That list is from the COMPTIA web) But I also agree with PatrickH, "Both are parts of Step one. In step one no part has higher priority than another. Its actually a bad question because B and C are technically correct"
correct answer is B, the customer should identify the symptoms aka identify what exactly is not working and what is happening
I originally thought C but now I can see that questioning the user if anything has changed would come to establish probable cause so first would be identifying symptoms to then ask if anything has changed to cause this,
Before asking if anything has changed you ask questions to understand the symptoms, what exactly is happening......Simple
Well I would have asked the user to restart his computer first, and while it was restarting i would have asked him questions to identify the problem than to see if something has changed. Sometimes restarting the P.C (or the router) would simply be enough.
You are very correct. Anyone with more than 30 minutes of SD experience knows this. But hey, this is Comptia, so definitely B. Wait or C? Or both?
ChatGPT suggests D :) 'Before jumping into troubleshooting, it is always a good idea to start with the most basic and common steps. Asking the user to restart their computer is a simple and quick way to eliminate any temporary issues or glitches that may be causing the problem. It is also possible that the problem may be isolated to the user's computer, and not a network issue.'
Not an expected answer. Because that is directly going into implementing the solution
stop thinking logically, that's the best way to fail
They just want me to remember the order of identify-symptoms and determine if something has changed?
I don't really like this question because 2 of them go hand in hand with each other. Step 1 of the CompTIA troubleshooting methodology is 'Identify the problem' which includes 'Questioning users', and 'Identifying symptoms'. Which one CompTIA is going to say is right, is completely unknown to me. To me, how can you identify symptoms, if you don't know what the issue is? The obvious answer would be to question the users what has changed and what the issue is... terrible choices.
no your not going off the toubleshooting steps that was layed out
The quickest way to identify a cause of an issue is to first know what has changed from before.
C. Determine if anything has changed. Identifying if there have been any recent changes or events that might be related to the reported issue can provide valuable information for troubleshooting. It helps the administrator understand the context of the problem and narrow down potential causes. Once any recent changes are identified, the administrator can then proceed to establish a theory of probable cause (Option A) and further investigate the symptoms (Option B). Asking the user to restart the computer (Option D) might be a subsequent step in the troubleshooting process, but understanding recent changes is crucial for efficient and effective problem resolution.
agree with stellar
identify the problem first, then determine if anything changed.