A client demands at least 99.99% uptime from a service provider's hosted security services. Which of the following documents includes the information the service provider should return to the client?
A client demands at least 99.99% uptime from a service provider's hosted security services. Which of the following documents includes the information the service provider should return to the client?
An SLA (Service Level Agreement) details the specific parameters and minimum performance levels that a service provider agrees to deliver to the client. It includes uptime guarantees, such as the 99.99% uptime specified by the client. This makes it the appropriate document for addressing the client's demand for high availability.
• D. SLA
D - SLA