A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
When encountering a computer issue such as slow performance and random pop-ups, the technician should first establish a theory of probable cause. This involves conducting an initial assessment to hypothesize what might be causing the problem. The symptoms described could indicate issues such as malware or unnecessary programs running in the background. By developing a theory of the cause, the technician can then formulate a plan to diagnose and resolve the problem effectively.
The other guy road a whole essay. He found the problem the next step is to look for the cause.. obviously.
Given the symptoms described, the next step for the technician should be to establish a theory of probable cause. The sudden appearance of pop-ups and the computer's slow performance could be indicative of malware or potentially unwanted programs (PUPs) running in the background. By identifying this as a possible cause, the technician can then proceed with a plan of action to diagnose and address the issue, which may involve running antivirus or antimalware scans, removing suspicious software, or performing other remediation steps as necessary. Therefore, the correct answer is: B. Establish a theory of probable cause.