A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?
A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?
When a user is redirected to unexpected websites, even after clearing the web browser cache, a common cause is that the hosts file has been tampered with. The hosts file contains mappings of domain names to IP addresses, which can be modified to redirect traffic to malicious websites. Examining the localhost file entries will help identify and remove any unauthorized entries causing the redirections and resolve the issue.
https://www.youtube.com/watch?v=wA_JI-SeKXM
Modifying your hosts file causes your local machine to look directly at the Internet Protocol (IP) address that you specify
for resolving the issue of unexpected website redirections is to examine the localhost file entries (option B). The hosts file contains mappings of domain names to IP addresses, and any suspicious or unauthorized entries in this file could be causing the redirection. Investigating and correcting any problematic entries in the hosts file may help resolve the issue.