A technician is assisting a user who cannot access network resources when the workstation is connected to a VoIP phone. The technician identifies the phone as faulty and replaces it. According to troubleshooting methodology, which of the following should the technician do NEXT?
After replacing the faulty VoIP phone, the technician should proceed to verify functionality. This step ensures that the issue has been resolved and that the workstation can now access network resources properly. Verifying functionality is a crucial part of the troubleshooting methodology as it confirms that the implemented solution effectively addressed the problem.
The correct answer is E. Verify functionality. According to troubleshooting methodology, after identifying the faulty VoIP phone and replacing it, the technician should verify that the issue has been resolved by testing the workstation's access to network resources. This step is known as "Verifying Full System Functionality" or "Verifying the solution has been properly implemented" and it is the next step after implementing the solution.
Answer is E: Verify full system functionality and if applicable implement preventative measures. CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. Source: I am A+ Certified.
it is 7 steps you left out Implement
Jamber you confused me so much lol
Can someone highlight the key point inside of the question designating netstat over ipconfig as the answer?
oops, disregard... this was for the previous question.
Why not B??
Its not a theory.
The key point is "replaces it"