A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user’s server credentials have expired and reactivates them. Which of the following should the technician do next?
A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user’s server credentials have expired and reactivates them. Which of the following should the technician do next?
After reactivating the user's server credentials, the next step the technician should take is to verify system functionality. This ensures that the initial problem—trouble connecting to the shared drive—has been resolved and the user can now access the shared drive without any issues. Verifying system functionality is a crucial step to confirm the effectiveness of the solution provided.
D. After fixing the issue you should confirm if it actually works.. obviously.