A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
The best course of action for the technician is to verify the socket type and manufacturer. When encountering an issue where the pins on the CPU do not align with the socket, it is crucial to first confirm whether the socket type of the motherboard matches the CPU. This verification helps determine if there has been a compatibility mistake, such as using a motherboard that does not support the CPU. Trying to force the pins (Option A) could damage both the CPU and motherboard. Installing an adapter (Option B) is impractical and unlikely to resolve the issue. Finally, while finding a compatible motherboard (Option D) may be necessary eventually, verifying the socket type and manufacturer is the necessary first step to confirm the exact nature of the compatibility issue.
I would pick C, I think all of you are overthinking it. First VERIFY you got the right motherboard for the right cpu and you didn't mistakenly pick up the wrong motherboard. Then get the right motherboard if you did initially get the wrong one.
The answer is (D)
Are you sure? Wouldn’t it be better to find a compatible cpu rather than replacing the entire motherboard?
CPUs are much more expensive to replace then the motherboard.
Not realy... Question stated " old, high-end desktop computer" emphasis on HIGH-END Intel Core i9 13900K £639.98 most expensive at the moment MSI MEG Z790 GODLIKE for the said CPU £1,299.98... So no CPU is not necessary more expensive. That said i would go with C just because Comptia.. and Comptia logic "first check and verify than next step"...
C did not ask you to purchase a new CPU.
The question isn't asking for the solution. It's asking for the next step, so the answer would be C.
thats true and because the user ordered the mother board, meaning the CPU came from the old mother board, So he needs to check the type LGA or PGA socket and the manufacturer
The best course of action for the technician to take next would be to verify the socket type and manufacturer (Option C). The issue of mismatched pins on the CPU and socket can occur if the wrong type of CPU is being used for the socket or if the socket itself is faulty. Verifying the socket type and manufacturer can help the technician determine if the issue is due to a compatibility issue between the CPU and socket, or if the socket is defective and needs to be replaced. Trying to set as many pins as possible (Option A) could result in permanent damage to the CPU or socket and is not a recommended solution. Installing an adapter to create a universal socket (Option B) is not a guaranteed solution and could result in performance issues or compatibility issues. Finding a compatible motherboard for the CPU (Option D) may be necessary if the socket is found to be incompatible with the CPU, but verifying the socket type and manufacturer should be done first.
The first sentence is extremely important here. (A technician is upgrading a faulty motherboard that was ORDERED by an END USER for an old, high-end desktop computer.) If the motherboard was ordered by an end-user, it's possible that the end-user ordered the incorrect one, it would indeed be prudent for the technician to consider verifying the socket type and manufacturer, as mentioned in option C. This step can help confirm whether the motherboard is compatible with the CPU. So, to clarify, the technician should initially verify the socket type and manufacturer (option C) to determine if there is a compatibility issue. If a compatibility issue is confirmed, then finding a compatible motherboard for the CPU (option D) or sending this motherboard back to the manufacturer for the correct motherboard and socket would be the appropriate next step.
I agree with this - verify the issue first - then let the customer decide if they want to get a different motherboard or cpu.
Verify the socket type and manufacturer of the CPU and THEN find a compatible motherboard that supports the specific socket type required by the CPU.
This is so confusing lol.. everyone is saying to check to see if they are compatible instead of getting a new motherboard. But don't you already know it isn't compatible by seeing that the sockets don't go together?
I feel like the real answer would be to exchange the CPU for the correct model that matches the motherboard. While C is the only rational answer amongst the choices, it is still pointless and redundant because, guess what? If the CPU doesn't fit, then it's the WRONG socket type for the motherboard, so why am I wasting time re-verifying what I already know?
I picked (D) for the simple fact that the user is replacing the faulty motherboard so why not find a motherboard that’s compatible to the CPU But it is an old desktop and don’t know what type of CPU socket it is. Therefore yea I think (D) is the one.
I meant (C) not (D)
The answer is D
veriTy...
C. Verity the socket type and manufacturer.
CPUs and motherboards are designed to work together based on specific socket types and compatibility. If the pins on the CPU do not line up with the socket on the motherboard, it's a clear indication that the CPU is not compatible with that motherboard. Trying to set pins or installing an adapter (Options A and B) is not a recommended approach. CPUs are delicate components, and attempting to modify the pins or using an adapter that was not designed for this purpose can lead to damage to the CPU and motherboard. Verifying the socket type and manufacturer (Option C) is a reasonable step to take to confirm compatibility. However, if it's clear that the CPU and motherboard have incompatible sockets, the best course of action is to find a compatible motherboard for the CPU. This will ensure a proper fit and functioning system.
Why would they test this? To throw confusion, make people fail and make more money?
Why would you go and buy a motherboard because the CPU cannot fit into the socket? It's more like when you have an android phone and you try to charge with apple cable, it's not gonna fit and when that happens you are not going to buy a new phone other than replacing the apple one with android cable which will work on your phone. C is the right answer just verify the socket type and the manufacturer. Then install the socket type and see if it's not gonna fit...
yeah, but when the motherboard is faulty and you have a good CPU you can look for a good motherboard exactly for your CPU, not a faulty motherboard ...right?
ALWAYS use Manufacture for CompTIA
Why would you verify something that is already known to be wrong? How frustrating would it be if you know a RAM can't be fitted into a slot and yet, a user keeps insisting that you VERIFY it. The answer should be D.
would you go buy a new phone just because the cable you are using for your phone is not working ? or would you verify the type of the cable you should be using and it's manufacturer ? the answer is C