An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
When an administrator has logged in to a server to troubleshoot an outage, the first step should be to analyze the error logs. Error logs can provide crucial information about the issues causing the outage, enabling the administrator to pinpoint specific errors or patterns that need addressing. Since the administrator has already established access to the server, checking physical connections (which is typically the first step in basic troubleshooting) would already be assumed to be completed. Therefore, analyzing the error logs is the most logical first step in this scenario.
If the administrator has already logged in to the server to troubleshoot the outage, analyzing the error logs (Option B) becomes a logical next step. In the context where the administrator is actively troubleshooting and has access to the server, checking error logs can provide valuable information about potential issues or error messages that could help identify the cause of the outage. So, in this specific scenario where the administrator is already logged in, analyzing the error logs (Option B) could indeed be the first step after ensuring there are no immediate physical connection issues. The sequence might look like this: Check physical connections. Analyze error logs.
The administrator has logged in - meaning the physical connections are fine - the server is not unplugged.
The first step of troubleshooting network connectivity issue is to go from layer 1 which is the physical link per OSI model.
i think the correct answer is B. The admin has logged in to the server to troubleshoot the outage suggesting hes not physically on the premises and therefore unable to check the physical connections.
That doesn't necessarily mean he is not on premises. He could have logged in locally. But I do agree with answer B, analyze the error logs. It is part of step one of the troubleshooting process, identify the problem.