Scenario: A Citrix ADC appliance is having intermittent issues, and a Citrix Administrator is unable to identify the root cause. The administrator opens a support ticket, and the Citrix Support Engineer assigned to the case requests all logs and configuration information from the Citrix ADC.
Which technical support tool can the administrator use to gather all requested information?
When dealing with intermittent issues on a Citrix ADC appliance, and a support engineer requests all logs and configuration information, the most appropriate tool to use is 'Generate Support File.' This tool compiles all relevant logs and configuration details needed for comprehensive troubleshooting and is specifically designed for such scenarios.
Generate Support File - https://support.citrix.com/article/CTX472859/how-to-generate-a-support-file-for-adc