Scenario: While attempting to access a web server that is load-balanced by a Citrix ADC using HTTPS, a user receives the message below:
SSL/TLS error: You have not chosen to trust “Certificate Authority” the issuer of the server’s security certificate.
What can a Citrix Administrator do to prevent users from getting this message?
When a user receives an SSL/TLS error stating that they have not chosen to trust 'Certificate Authority,' it indicates that the user's device doesn't recognize the certificate authority that issued the server's certificate. To prevent this, the Citrix Administrator should ensure that the server certificate is linked to its respective intermediate and root certificates. This creates a complete certificate chain that can be validated by the client's device. Ensuring such a setup helps in establishing trust with the certificate authority and resolves the SSL/TLS error.
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