Scenario: A Citrix Engineer noticed that a Citrix Virtual Apps and Desktops environment lost connection to the SQL servers where the Citrix databases are running. Due to this, the Site has become unmanaged and first-time users CANNOT connect to their Citrix Virtual Apps & Desktops resources.
The setup was recently upgraded from Citrix Virtual Apps and Desktops 7.11 to Citrix Virtual Apps and Desktops 7.15 CU4.
What should the engineer do to minimize the impact of the SQL outage?