Scenario: User authentication is failing through the NetScaler. A Citrix Administrator checked the Authentication, Authorization and Auditing (AAA) policy, action and virtual server and verified that the correct configuration was in place. The administrator bypassed the NetScaler and the authentication worked.
Which NetScaler utility can the administrator use to troubleshoot the access issue?
To troubleshoot access issues related to user authentication failures through NetScaler, the most appropriate utility to use is 'aaad.debug'. This utility provides detailed log information about the authentication attempts, which can help in diagnosing why the authentication is failing. The other options like Dashboard, nscon message, and nslog file do not offer the specific level of detail required for troubleshooting authentication processes.
A. aaad.debug is correct. Source: https://support.citrix.com/article/CTX114999